Returns Policy
LOOKING TO SUBMIT A RETURN OR EXCHANGE?
This won’t take long! have your shipping postcode and order number ready. You’ll find your order number in your Order Confirmation email. Click here to submit a return online.
RETURN INFORMATION
• Easy 30-day returns booked online here.
• Sale items can be returned.
• Items must be returned in original condition – unworn, unwashed, with all tags attached.
• Shipping fees paid at the time of purchase are non-refundable. All postage costs are at the buyer’s expense.
• You will be issued a trackable return label via email. You will be charged $8.95 for the return shipping label.
• Please include your invoice with the return.
• Returns can be tracked with the tracking number via the AusPost website.
• We aim to process all returns within 2-4 business days of receiving your items. You will be contacted via email with the details of your processed return.
• Please email sales@oloveolive.au before initiating a return if you believe the product is damaged or faulty.
SHOP NOW AND STORE CREDIT
• We offer store credit or SHOP NOW exchanges.
• SHOP NOW exchanges allow the customer to shop for different items via the website using the total return credit & make an additional payment if required. A SHOP NOW order will be processed in our system once we have received and processed the return.
• Discount codes cannot be applied to SHOP NOW Exchanges.
• Store credit is issued via Gift Card and has no expiry.
• Gift Cards are non-refundable.
• If returning for a Gift Card after purchasing with AfterPay, the payment plan will remain in place & the total balance will be issued as a gift card. The payment plan will then pay off the gift card instead of the items. (Excluding any additional shipping expenses).
REFUNDS
• We do not offer refunds if you have changed your mind.
• Refund/replacement may be eligible if the item/s is not in using working condition within a reasonable time. This is a case-by-case situation. Please email us at sales@oloveolive.au with any concerns.
