Terms & Conditions

By using this website and/or purchasing from this website, you agree to the following terms & conditions –

You have measured your dog and read each size chart for the product/s you purchase, as product sizes may vary.
You understand that a pre-order item will be shipped on the date specified on each listing. Please understand due to COVID-19 and delayed shipping, our pre-order dates may be subject to change without further notice.
You understand that Australia Post is out of our control, and you agree to their shipping terms: https://auspost.com.au/service-updates/current-covid-19-impacts
We’re only a small business. Please allow 1-6+ business days for domestic orders to be dispatched and up to 8-10 business days for international orders to be dispatched. Please allow an additional 5-12 business days for the order to be shipped during a sale & new launch period.
By placing a pre-order item/s, your entire order will be shipped when all products become available. (If you urgently need a product in stock before the pre-order item is available, please place two separate orders).
Olove Olives is unable to take responsibility for sizing issues. Please carefully read the sizing guide for each specific product before placing your order. If in doubt, please email us your dog’s neck and chest measurements before purchasing.
Please take care to enter the correct address details when you order. If a parcel comes back to us marked ‘return to sender’, the buyer must pay the same postage fee to get the item re-delivered to them again.
Unfortunately, we do not cancel/refund orders once your order has been placed. If you need to make changes to your order, contact us ASAP, and we’ll see what we can do before your order has been dispatched.
You have read our returns & exchange policy and understand we do not provide refunds for change of mind – https://oloveolive.au/returns-refunds/
If an item is to be returned and exchanged, the return shipping cost will be at the customer’s expense, and items must be unused and in its original packaging and condition. Please note that if you mark the return ‘Return to sender’, our Australia Post account will be charged a return fee. This fee will be at the buyer’s expense.
Price adjustments or partial refunds will not be provided if you have placed an order for a full-priced item and the product is on sale the following day/ week etc.
Need to organise a return? You will be provided with a store credit for the item you paid for when placing the order. (You may be eligible to pay additional costs such as shipping or a higher dollar value if the item is back at the original price. (not on sale).
A Olove Olive store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your Olove Olive store credit for later since it never expires! We do not currently offer direct exchanges.
When a request is made for a parcel to be delivered and left unattended, you acknowledge that Olove Olive and their Representatives will not be liable in any way for any loss or damage to the parcel left in accordance with this authority.
International orders – In addition to the Items and delivery charges we apply to your order, you may also be required by your country of residence to pay import duties and taxes. We are not responsible for paying such duties and taxes, and if you refuse to pay such duties and taxes and the order is returned to us, we will require you to pay any costs we have incurred as a consequence.

Our Guarantee:
Olove Olives products are made from high-quality and durable materials. However, they are not indestructible. We guarantee our accessories and pet products at the time of purchase against any defects. If you have experienced a problem with any of our products, please email us.Please ensure that you inspect all items for wear before use. We cannot take responsibility for any injury or loss caused by the use or misuse of our products.